Frequently Asked Questions
We understand that you may have questions about our services and what to expect during your visits. Below are answers to some of the most common questions we receive. If you have any other inquiries, please don’t hesitate to contact us.
Welcome to Helping Hands Physiotherapy! Please call us at 647-946-1611 or email us at [email protected] to schedule your initial assessment or consultation. We will guide you through the registration process and answer any questions you may have.
Welcome to Helping Hands Physiotherapy! Please call us at 647-946-1611 or email us at [email protected] to schedule your initial assessment or consultation. We will guide you through the registration process and answer any questions you may have.
Yes, we offer direct billing to many insurance plans to make the payment process easier for you. Please bring your insurance information to your appointment for verification.
Please wear comfortable, loose-fitting clothing that allows for easy movement. Athletic wear, such as shorts or yoga pants, and a t-shirt are ideal.
During your first visit, our physiotherapist will conduct a thorough assessment of your condition, discuss your medical history, and create a personalized treatment plan. Please bring any relevant medical documents, a list of current medications, and your health insurance information.
No, you do not need a doctor’s referral to see a physiotherapist. However, some insurance plans may require a referral for reimbursement, so please check with your provider.
Yes, all our physiotherapists are fully certified and registered. They are experienced and committed to providing high-quality care.
The number of treatments required varies depending on your specific condition and individual progress. After your initial assessment, your physiotherapist will provide a recommended treatment plan.
Initial assessment time is 45 minutes. Patients can book a 30 minute or a 45 minute follow up treatment time.
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid any cancellation fees. We understand that emergencies happen, so please contact us as soon as possible if you cannot make it.
Physiotherapy services at private clinics like Helping Hands Physiotherapy are not covered by OHIP. However, many extended health insurance plans do offer coverage for physiotherapy. Please check with your insurance provider to understand the specifics of your plan and available benefits.
We accept cash, debit, and major credit cards, including Visa and MasterCard. Direct billing to insurance providers is also available for your convenience.
